Frequently asked questions

For standard routes, you'll receive an initial quote for flights and hotels within one to two business days, with your dedicated staff member proposing several options matched to your schedule and budget. For complex sourcing — charters, large groups or multi-country itineraries — we agree a phased confirmation timeline up front.

Every client is assigned a dedicated staff member alongside a 24-hour response line. Flight delays, shortened or extended itineraries and urgent re-bookings mid-trip are handled immediately, without waiting for office hours, and every change is shared with your point of contact in real time.

Yes. We register your travel policy, cabin-class rules, budget thresholds and approval flow in advance, so only compliant options are proposed. Out-of-policy requests are routed automatically to the approval line with a stated reason, giving your travel manager clear, single-view control.

Both are possible. Single events and one-off trips are handled on a project basis, while clients with steady annual travel volume are offered a yearly partnership that includes a dedicated team and preferred rates.

Airport meet-and-greet and send-off, fast-track and immigration assistance, protocol vehicles with secured routing, lounge and private-suite reservations, and on-site coordinators — a seamless flow from arrival to departure. The level of protocol is tailored to the nature of the event and the seniority of the guests.

Dedicated staff experienced in diplomatic, governmental and principal-level protocol are assigned. We coordinate the full process — advance liaison with hosts, security teams and local authorities, route reconnaissance, and a minute-by-minute run-of-show.

We match vetted interpreters and escort staff to the language and formality of each occasion. Business interpretation, protocol escort and local guidance are available individually or as a package, with materials and glossaries shared in advance so the team is prepared for the context of each meeting or event.

Clients who pass a credit review are given a corporate credit limit and a consolidated monthly statement. Per-trip billing, prepayment and card payment can run alongside this to fit your accounting policy.

We issue formal electronic tax invoices and provide itemised statements broken down by traveller, department, project and cost category. Output can also follow your internal accounting codes or cost-centre structure, making period close and audits straightforward.

We prepare quotes, proposals and supporting documents to meet public procurement processes — including national e-procurement platforms — and each institution's bid requirements. From the contract stage through settlement formats and reporting, we operate to your accounting and audit standards.

Cancellation and refund conditions vary by airline, hotel and supplier, so we make the applicable rules and penalty thresholds clear before any booking is confirmed. When changes are unavoidable, we review alternatives with you that keep penalties to a minimum.

In line with data-protection law, we minimise the fields collected and the retention period, and grant access only to the staff handling your account. Sensitive data such as passport and identity details is stored encrypted, and records are securely destroyed through a defined procedure once their purpose ends.

Confidential itineraries are handled by the smallest possible team under separate access controls, with a non-disclosure agreement signed where required. Schedule, routing and attendee information is kept compartmentalised, and any external sharing goes through prior approval and a logged record.

We run a 24-hour crisis-response framework: in the event of a natural disaster, flight cancellation or security issue, we immediately arrange alternative itineraries and safe routing. We confirm travellers' location and status and report the situation and the actions taken to your point of contact in real time.