Last updated: 2026-06-01
These terms are a standard template provided for reference only and should be reviewed by qualified legal counsel before use.
These terms are intended to set out the rights, obligations and responsibilities of GRAGO (the “Company”) and its users, together with other necessary matters, in connection with the use of the business-travel and protocol-related services (the “Service”) provided by the Company.
The terms used in these terms are defined as follows.
“Service” means all business-travel services provided by the Company to enterprises, governments and public institutions, including flight and hotel reservations, protocol, and the arrangement of vehicles and interpreters.
“User” means an organization, and its officers and employees, that has entered into a service agreement with the Company under these terms and uses the Service provided by the Company.
The Company provides services such as itinerary design, reservation, arrangement and on-site support in accordance with the user’s requests and the terms of the agreement.
The Company may change the content, operating hours and method of delivery of the Service within a reasonable scope, and will notify users in advance of material changes.
The prices, schedules and terms of products supplied by third-party suppliers such as airlines and hotels may vary in accordance with the relevant supplier’s policies.
The user must provide accurate information necessary for the use of the Service, and is responsible for any disadvantage arising from errors or omissions in such information.
The user is responsible for verifying the validity of documents required for travel, such as passports and visas.
The user must comply with applicable laws, the provisions of these terms and matters notified by the Company, and must not engage in conduct that interferes with the Company’s operations.
The Company is not liable where it is unable to provide the Service due to force majeure beyond its control, such as natural disasters, war, strikes by transport providers, or causes attributable to suppliers.
With respect to defects in services supplied directly by third-party suppliers such as airlines and hotels, the Company will cooperate within a reasonable scope, but the relevant supplier’s terms and policies take precedence.
To the extent permitted by applicable law, the Company’s liability is limited to the amount the user has paid to the Company for the relevant service.
The laws of the Republic of Korea govern these terms and any dispute arising between the Company and a user in connection with the use of the Service.
Where litigation is filed in connection with these terms, the court of jurisdiction under the Civil Procedure Act shall be the court of first instance.
Inquiries regarding these terms and the use of the Service may be directed to the following contact.
Email: contact@grago.example, Telephone: +82-2-0000-0000.